Widerrufsrecht

Refund policy

MeineNamenskette offers 30 days open purchase. The right of withdrawal does not apply to customized orders due to the personal nature of the product. Custom orders are covered by our customer satisfaction guarantee.

Customer satisfaction guarantee

All orders are covered by our customer satisfaction guarantee. Customer satisfaction guarantee means that you can request a new item if you are not satisfied. To be entitled to a refund or exchange, you must contact us within 7 days of receiving your order by submitting a complaint with photos of your jewelry.

Cancel/change your order within 24 hours

To cancel or change your order, you must contact us within 24 hours of placing the order, otherwise we will have time to start manufacturing your piece of jewelry.

Delivery

The estimated delivery time is based on recent deliveries and should not be taken as a guaranteed delivery time. We do everything to make the delivery as smooth as possible, but in case of late delivery we cannot give you compensation.

Lost or stolen packages

MeineNamenskette can guarantee delivery to the notified address, date of delivery, tracking information and logistics information for the customer to review. If it turns out that the product has not been delivered to you, we will manufacture a new necklace based on your order and send it again.

Return Address

Nordic Necklace Group AB
Brynäsgatan 38A
80285 Gävle

Instructions

To return your items, please contact our customer service at support@meine-namenskette.com. You should then return your items in the original packaging using our prepaid return label. Our return fee is 10 EUR.

Refund Processing Time and Payment

Once we receive the return, or once you can provide proof that the item has been sent back, we will issue the refund without unnecessary delay and no later than 14 days from the day we received your notice that you wish to exercise your right of withdrawal (for items where the right of withdrawal applies).

The refund will be made using the same payment method that was used for the purchase, unless otherwise agreed. If you paid via Klarna, the refund will be processed through Klarna, which will then update your invoice or payment.